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PREMIUM MATTRESS PROTECTOR WARRANTY

PROTECTOR ONLY WARRANTY

Protect-A-Bed Canada Inc., (PABC) warrants to the owner of the Premium PROTECT-A-BED® mattress protector (“Protector”) that if the fabric or laminate becomes damaged due to a defect in its manufacture during either a) normal household use for a period of Ten (10) years from Date of Purchase; or b) institutional, commercial  or other non-household use for a period of  Two (2) years from the Date of Purchase, PABC will replace the Protector, provided that the following conditions (the “Care Conditions”) have been met during such period:

  1. Only use the Protector in Canada on a mattress on a bed and for the purposes for which the bed was designed.
  2. Machine wash and dry the Protector as quickly as possible after spillage, and preferably while still fresh and wet.
  3. Use Warm/Hot Wash and Tumble Dry at Medium Temperature (60° C/ 140° F) Maximum.
  4. Tumble Dry together with other linens
  5. DO NOT Dry Clean.
  6. DO NOT Iron.
  7. DO NOT Use Bleach
  8. DO NOT Tumble Dry at Temperatures exceeding 60° C/ 140° F

MATTRESS AND PROTECTOR WARRANTY

If the Protector was purchased together with a new mattress and both items are shown on the same sales receipt PABC will also guarantee the mattress surface (but not the sides of the mattress, the foundation, base, carpet, bed, bedding or other associated items, for which PABC shall have no responsibility) against staining, provided that the mattress was covered by the Protector at the time the spillage occurred, during either a) normal household use for a period of Ten (10) years from Date of Purchase; or b) institutional, commercial  or other non-household use for a period of  Two (2) years from the Date of Purchase, and provided further that the mattress and Protector were purchased from an authorized PROTECT-A-BED® retailer and that a manufacturer’s warranty on the mattress is still in effect and that the Care Conditions have been met during the applicable period. This Warranty does not apply to Protectors and mattresses supplied in fulfillment of this Warranty.

THIS MATTRESS AND PROTECTOR WARRANTY IS VOID IF ANY ATTEMPT IS MADE TO CLEAN THE MATTRESS OTHER THAN BY WIPING AWAY THE MATERIAL SOILING THE MATTRESS.

PABC reserves the right to decide, in the case of a validated claim, whether to have the mattress professionally cleaned or to replace the surface fabric. Subject to all Care Conditions being fulfilled, PABC may, at its sole discretion, replace the stained mattress with a mattress of comparable quality, if the original mattress has been damaged beyond recovery as a direct result of the failure of the Protector and the claim is within both the manufacturer’s warranty period on the Mattress and the applicable PABC warranty period.

THESE WARRANTIES DO NOT COVER OR APPLY TO:

Normal wear and tear, indelible stains, normal soiling from everyday use, odours, damage from cigarettes and other hot or foreign objects, damage by pets or other animals or insects, damage from stretching or ripping, damage from stains caused by inks, nail polish, cosmetics, bleach, non-food related grease, corrasives, alcohol, dyes, solvents, or mishandling or abuse.

Protectors are designed to keep the mattress sleeping surface free from stains and stains on the Protector should easily wash out when the wash and care instructions (see the Care Conditions) are followed.

HOW TO MAKE A CLAIM

To register a claim you must call our help-line 1-800-520-3152 within Two (2) days of the incident. The product(s) must be returned to a Customer Service Representative for inspection and validation. PLEASE DO NOT RETURN THE DAMAGED PROTECTOR TO THE RETAILER FROM WHICH YOU PURCHASED IT. The original purchase receipt for mattress and protector, as applicable, must be retained and satisfactory evidence of the original receipt must be provided to validate this warranty.

These warranties replace all other warranties express or implied and no one is authorized to assume or undertake for PABC any other liability in connection with the sale of this product. PABC shall not be liable for any consequential or indirect damage of whatever kind. THE LIABILITY OF PABC SHALL NOT EXCEED THE PROVISION OF A NEW PROTECTOR AND/OR A NEW MATTRESS. This warranty is exclusively made by PABC and is not made by or on behalf of its distributor/s or any other party.

Warranty    Registration Form
 
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